Over the weekend Microsoft has stopped delivery of their latest Windows 10 October 2018 Update (Build 1809). Many user reported serious issues with the new version, with the biggest problem being the deletion of files in “My Documents”.
Some users have reportedly lost hundreds of Gigabytes of data, containing decades of their life’s work. Another scary experience was that in an enterprise environment, where “My Documents” was mounted from a server, with shared subfolders, the update erased all the documents on the network server. Let’s hope the affected people have backups. Reportedly copies on OneDrive aren’t affected.
Other users are having issues with drivers not installing properly, or the system crashing during a driver install. Another Microsoft bulletin goes into detail that using an Intel Audio Device with the new update “may result in excessive processor demand and reduced battery lifemay result in excessive processor demand and reduced battery life”.
Microsoft has issued the following statement:
“We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating.
If you have manually checked for updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. Alternatively use a different device to contact us at https://support.microsoft.com/en-us/contactus/ (link will vary according to country of origin).
If you have manually downloaded the Windows 10 October 2018 Update installation media, please don’t install it and wait until new media is available.
We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers.” Sources: Microsoft, User who lost 220 GB, Intel Audio issue with Update
